GENERAL TERMS

Wow Drive Ltd Terms and Conditions
You should read these terms and conditions carefully as they set out our and your legal rights in relation to Wow Drive Ltd.

Welcome to Wow Drive. Please be advised that Wow Drive operates as a marketing agency on behalf of its franchised driving instructors. While we maintain rigorous brand standards and provide the platform through which your lessons are managed, each instructor operates as a self-employed independent franchisee. Consequently, when you book a lesson, you are entering into a direct service agreement with the individual instructor for the provision of driving tuition. Wow Drive facilitates this relationship and manages the administrative framework, but is not itself a party to the individual tuition contract between the student and the instructor regarding the specific conduct of lessons or vehicle safety.

In order to have driving lessons you must:

• Be aged 17 or older or if 16 years old If the disability status requirements are satisfied by the DVLA.

• Hold a valid UK full or provisional driving licence or the appropriate international driving licence.

It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson.  If you fail to provide this proof along with your National Insurance number, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.

All instructors are self-employed franchisees of Wow Drive Ltd.

It is hereby expressly agreed that the contract for tuition is made solely between the Instructor, as principal, and you, the Pupil.

Your agreement for driving tuition is with your instructor. The contract for driving tuition is solely between you and your driving instructor and is separate to this Agreement. Your driving instructor is responsible for any obligations relating to the provision of driving tuition

This means that you and your instructor will need to agree all matters relating to timing, location and content of driving lessons and tests. In particular it is the responsibility of the Instructor to decide when you are ready to take your test and Wowdrive Ltd does not accept any responsibility for this decision.

In the interests of road safety, your instructor may withhold the use of the car for the driving test if, in the opinion of the instructor a pupil is not in full control of the car or if a reasonable chance of passing the test has not been achieved. No pupils will be presented at test by instructors representing Wow Drive if they are seen to be for experience only purposes or with a severely speculative approach to passing.

Cancellation of driving tests. The Driver and Vehicle Standards Agency (DVSA) requires you to give ten clear working days to cancel your test. This may mean that you may lose your DVSA test fee if do not cancel it in time and/or if your instructor is of the opinion that you are not ready for your test within this ten-day notice period.

In the interests of your safety, you agree that your instructor may record video and audio during your lessons. With your permission your instructor may ask to take a photo of you with your pass certificate for use in digital marketing. You have a right to refuse this request should you wish and can request the removal of your image at anytime.

Your instructor will accept no liability for accidents, injury or damage to any third party caused by the pupil’s recklessness or negligence during a lesson.

Your instructor is at liberty at his/her discretion to refuse to proceed with a lesson if he or she has reason to believe that the pupil is in any way under the influence of drink or drugs at the time of the lesson.

If you or your Instructor wishes to cancel a lesson, a minimum of 48 hours prior notice should be given. If your instructor cancels a lesson without giving this, they will endeavour to rearrange the lesson for the soonest opportunity. If you do not give 48 hours notice, we reserve the right to charge you for the missed lesson. Please note that all cancellations must be communicated between you and the Instructor or vice versa. Wow Drive Ltd is unable to pass on cancellation information.

 Payment Terms & Timing

• Payment Deadlines: The Instructor reserves the right to request payment at the time of booking for any lesson. In all instances, unless specifically agreed otherwise, all payments must be received a minimum of 48 hours before the scheduled lesson time. Failure to meet this final 48-hour deadline could result in the lesson being cancelled.

• Accepted Payments: Payments must be made in cash or via direct bank transfer to the Instructor.

• Block Booking Expiry: Any block bookings must be used within 120 days of the purchase date. Lessons not booked and taken within this 120-day period are non-refundable and will be forfeited.

First Lesson & Advance Bookings

• First Lesson No-Shows / Late Cancellations: If a client fails to attend (“no-show”) or cancels/rearranges their very first booked lesson without giving the required 48 hours’ notice, the full fee for that missed lesson remains strictly payable.

• Compulsory Payment on Next Booking: If a client cancels, no-shows, or rearranges their first lesson for any reason at any time, payment for the next scheduled lesson becomes strictly compulsory at the time of booking. This policy protects the instructor against repeated loss of earnings.

• Extended Advance Bookings: Immediate payment at the time of booking will routinely be required for any standard lessons scheduled more than 14 days in advance.

 Multi-Week & Recurring Bookings

• Changes to Block Schedules: Booking a multi-week schedule is a commitment to that specific timeframe, and those slots are held exclusively for you. If you choose to delay your start date or alter the schedule (e.g., dropping Week 1 to start on Week 2), the Instructor reserves the right to charge a holding fee or require full payment for the missed week to retain your remaining schedule.

• Forfeiture of Slots: If you choose not to pay the holding fee for the altered/delayed weeks, the Instructor cannot guarantee that the remaining weeks will be kept for you, and those time slots may be offered to other clients. 

Intensive Courses & Pass Plus